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An Outlook plugin for Microsoft System Center Service Manager

WHAT IS EXPIT SOS?

The Expit S.O.S gives a platform for the end users to interact with Microsoft System Center Service Manager through the Outlook console. With the help of S.O.S, one can create Incident and Service tickets and check the status of the previous tickets opened in SCSM.

With S.O.S, you no longer need to navigate to the Self Service Portal or call the help desk or send emails to open up tickets in SCSM. One can simply open up the S.O.S app from outlook, type in the details of the incident/service request and create tickets with a few clicks. You can also attach a file or a screenshot of the screen to explain the details of the problem.

Also, in case you don’t want to type out the details, S.O.S gives you the provision to record a voice message to the help desk team explaining your problem as an attachment to the ticket.

Expit S.O.S does not require any server or database components and can be setup and be operational in less than 5 minutes.

Create tickets

Open Incident and Service Request tickets directly from Outlook

Check status of all your tickets

No need to call help desk to track your ticket

Templates

Choose from multiple templates based on your role

Actions

Review and take action on activities

Outlook Plugin

Create Tickets

Centralized Administration

  • Open Incident and Service Requests
  • Open tickets directly from Outlook
  • Apply templates while creating tickets
  • Attach files to tickets
  • Upload screenshot
  • Record voice message
  • Check ticket status directly from Outlook
  • Centralized administration
  • Personalized Experience (role based)
  • Template Selection

Community Edition

  • Open Incident and Service Requests Yes
  • Open tickets directly from Outlook Yes
  • Apply templates while creating tickets Yes
  • Attach files to tickets Yes
  • Upload screenshot Yes
  • Record voice message Yes
  • Check ticket status directly from Outlook Yes
  • Centralized administration No
  • Personalized Experience (role based) No
  • Template Selection Only One per work item
  • Open tickets directly from Outlook
  • Apply templates while creating tickets
  • Attach files to tickets
  • Upload screenshot
  • Record voice message
  • Check ticket status directly from Outlook
  • Centralized administration
  • Open tickets without self service portal
  • Personalized Experience (role based)
  • Template Selection

Professional Edition

  • Open tickets directly from Outlook Yes
  • Apply templates while creating tickets Yes
  • Attach files to tickets Yes
  • Upload screenshot Yes
  • Record voice message Yes
  • Check ticket status directly from Outlook Yes
  • Centralized administration Yes
  • Open tickets without self service portal Yes
  • Personalized Experience (role based) Yes
  • Template Selection Choose from Multiple

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